Refund Policy

Comfort can only accept returns if the lenses are found to be factory defective. We cannot replace your lenses if you do not like the color or the parameters you have ordered are not suitable for your eyes. When ordering from our online store, you are confirming that you have consulted your Eye Care Specialist.

Defective lenses must be returned before we can exchange them and may only be exchanged for the exact same lens model, color and prescription.

In the case that you receive defective lenses,
you must proceed as follows:


  • Contact Comfort Customer Service Department by phone or social media.
    • Return the defective lenses to Comfort, including everything that came in the package with your shipment such as the
      box, blister, labels and kit.
    • If you have opened the blisters, place the
      lenses in a lens case with contact lens solution and return them to us with the box and include the opened blisters.
    • Returning defective lenses must be sent within seven business days from the time that the customer initially contacted Comfort Customer Service Department to report the defect.

If you do not follow the instructions above, WE WILL NOT be able to
replace your lenses or issue a refund.

The Manufacturer will examine each lens and check them for protein deposits which indicate whether the lens was used. If there is a scratch or tear on the lens and it was used, the Manufacturer may not replace the lens.

You are requested to inspect the lenses before wearing them as
advised in the instructions included inside the box. Please follow all the instructions in the box on how to clean your lenses before using them.

Shipping charges for returns of defective lenses will be carried by the customer.