Comfort can only accept returns if the lenses are found to be factory defective. We cannot replace your lenses if you do not like the color or the parameters you have ordered are not suitable for your eyes. When ordering from our online store, you are confirming that you have consulted your Eye Care Specialist.
Defective lenses must be returned before we can exchange them and may only be exchanged for the exact same lens model, color and prescription.
In the case that you receive defective lenses,
you must proceed as follows:
If you do not follow the instructions above, WE WILL NOT be able to
replace your lenses or issue a refund.
The Manufacturer will examine each lens and check them for protein deposits which indicate whether the lens was used. If there is a scratch or tear on the lens and it was used, the Manufacturer may not replace the lens.
You are requested to inspect the lenses before wearing them as
advised in the instructions included inside the box. Please follow all the instructions in the box on how to clean your lenses before using them.
Shipping charges for returns of defective lenses will be carried by the customer.